Last updated: [January 2026]

These Terms & Conditions govern the provision of insulation services by Home Works Insulation, trading as Home Works Insulation. By accepting a quotation or engaging our services, you (“the customer”) agree to be bound by these Terms & Conditions.

1. Company Details

  • Legal Business Name: Home Works Insulation
  • Trading Name: Home Works Insulation
  • Registered Address: Enniscorthy, Wexford, Ireland
  • Email Address: homeworksinsulation@gmail.com
  • Phone Number: +353 87 609 8289

2. Scope of Services

We provide domestic and commercial insulation services, which may include:

  • Attic insulation (wool and spray foam)
  • Cavity wall insulation
  • External wall insulation
  • Internal dry lining insulation

All works carried out are limited strictly to the services outlined in the agreed quotation. Any additional works must be agreed in writing and may incur additional charges.

3. Quotations

  • All quotations are valid for 30 days from the date of issue.
  • Quotations are based on information provided by the customer and, where applicable, site inspections.
  • Quotations are provided as estimates unless otherwise stated.
  • Prices may be subject to change if site conditions differ from those described or if unforeseen issues arise during installation.

4. Deposits & Payment Terms

  • A quotation acceptance confirms the booking of works and the scheduling of labour and materials.
  • Accepted quotations become non-refundable after 14 days. This is due to work being scheduled in advance and labour being allocated.
  • Payment is made by invoice.
  • The full balance is due on completion of works, and payment must be made in full by the time insulation installation is carried out unless otherwise agreed in writing.

5. Cancellations & Rescheduling

  • Customers wishing to cancel or reschedule a booking must provide a minimum of 7 days’ notice.
  • This notice period allows us to reallocate labour and offer the scheduled time to another customer.
  • Failure to provide adequate notice may result in the forfeiture of any deposit paid.

6. Missed Appointments & Wasted Time

  • The customer must ensure access to the property at the agreed date and time.
  • If our team arrives at a property and is unable to proceed due to:
    • No access
    • Customer non-attendance
    • Unsafe or unsuitable site conditions not previously disclosed
       we reserve the right to charge a reasonable fee to cover wasted time, travel, and labour costs. 

7. Customer Responsibilities

The customer agrees to:

  • Provide safe, clear, and unobstructed access to all work areas
  • Remove personal belongings from affected areas before installation
  • Secure pets during work
  • Ensure reasonable working conditions, including electricity and lighting
  • Disclose any known issues such as damp, asbestos, previous insulation, or structural concerns

Failure to meet these responsibilities may result in delays or additional charges.

8. Workmanship & Materials

  • All works are carried out in accordance with industry standards and manufacturer guidelines.
  • Materials used may vary slightly due to availability, but will meet required performance specifications.
  • Minor cosmetic imperfections may occur in non-habitable areas such as attics or concealed spaces.

Any manufacturer’s warranties apply strictly in accordance with the manufacturer’s terms.

9. Third-Party Contractors

Where third-party contractors are engaged for works outside our scope (including but not limited to electrical, carpentry, roofing, or ventilation works), such services are carried out under the contractor’s own terms and conditions.

We are not responsible for works carried out by third parties or for issues arising from their services.

10. Post-Installation Concerns & Time Limits

We take pride in the quality of our work and encourage customers to raise any genuine concerns promptly.

  • Any issues or defects relating directly to our installation works must be reported within one month of completion.
  • After this period, we cannot accept responsibility for perceived or alleged issues that are reported without clear evidence linking them directly to our works.
  • This includes claims of damage or defects that arise weeks or months after installation and cannot be reasonably attributed to the insulation works carried out.

This does not affect your statutory consumer rights.

11. Delays & Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including but not limited to adverse weather conditions, material shortages, supplier delays, or unforeseen circumstances.

All timelines provided are estimates only.

12. Complaints Procedure

Should you have a complaint regarding our services, please contact us in writing using the details provided above. We ask that we be given a reasonable opportunity to inspect and, where appropriate, remedy any issues before third-party intervention.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the value of the works carried out.
  • We shall not be liable for indirect or consequential losses.
  • Nothing in these Terms & Conditions affects your statutory rights under Irish consumer law.

14. Governing Law

These Terms & Conditions are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

15. Amendments

We reserve the right to update or amend these Terms & Conditions at any time. The version published on our website at the time of booking shall apply.